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Contact Us

Would you like to better understand Health Net's plan options or services?

Select Ask Health Net to contact you, and a Health Net account manager will contact you within 24 hours to answer your questions.

Information Contact
Health Net's dedicated Customer Contact Center for Aon Active Health Exchange General benefit questions or issues:
1-888-926-1692
Monday through Friday, 8:00 a.m. to 6:00 p.m. (Pacific time) Northern California Platinum HMO and Gold II members:
If you prefer to contact us via message or electronically you will first need to register and create an account at Health Net. If you wish to proceed, please click the link above.

For all other online services please continue to log in to your MyCanopyHealth account.
Mail Order Program

If you work for an employer who is in the pharmacy business, your network may be more restrictive than what shows on this site.
General questions or to order refills:
1-888-624-1139 (English and Spanish)
1-866-236-1069 (TDD/TTY – hearing assistance)

For new prescriptions, either you or your doctor can call: 1-800-875-0867 Note: You will be asked to log in to the Health Net website. Then you will be automatically taken to the CVS/caremark® website (no additional login required).
Behavioral health and
substance abuse programs
For HMO and PureCare HSP:
MHN Customer Service
1-888-779-2236

For PPO:
Health Net Customer Service
1-888-926-1692

For questions or help with authorizations, referrals and transition of care.
Chiropractic benefits

For HMO and PureCare HSP:
American Specialty Health (ASH)
1-800-848-3555
Monday through Friday, 8:00 a.m. to 5:00 p.m. (Pacific time)

Find a provider

For PPO:

Health Net Customer Service
1-888-926-1692
Monday through Friday, 8:00 a.m. to 5:00 p.m. (Pacific time)

Decision Power support/
Nurse Advice Line
Log in to Health Net or refer to the back of your Health Net ID card for contact information.
Call Health Net from outside the United States 1. Dial the AT&T USADirect access number for the country you are calling from. (Visit AT&T Traveler for a list of country access codes.)

2. After the prompts, dial toll-free 1-800-552-3971 to be connected to our main customer service system.
Health Net's Special Investigations Unit Report any fraud or suspected fraud issues:
1-800-977-3565

Health Net Offices and Mailing Addresses

Office Mailing Address
California Health Net of California, Inc.
21281 Burbank Blvd.
Woodland Hills, CA 91367
Oregon Health Net Health Plan of Oregon, Inc.
13221 SW 68th Pkwy., Ste 200
Tigard, OR 97223