Contact Us

Would you like to better understand Health Net's plan options or services?

Select Ask Health Net to contact you, and a Health Net account manager will contact you within 24 hours to answer your questions.


Health Net Member Services for AON Benefit ExperienceGeneral benefit questions or issues:
Monday through Friday, 8:00 a.m. to 6:00 p.m. (Pacific time) Northern California Platinum HMO and Gold II members:
If you prefer to contact us via message or electronically you will first need to register and create an account at Health Net. If you wish to proceed, please click the link above..
Mail Order Program

If you work for an employer who is in the pharmacy business, your network may be more restrictive than what shows on this site.
General questions or to order refills:
888-624-1139 (English and Spanish)
1-866-236-1069 (TDD/TTY – hearing assistance)

For new prescriptions, either you or your doctor can call: 800-875-0867 Note: You will be asked to log in to the Health Net website. Then you will be automatically taken to the CVS/caremark® website (no additional login required).
Behavioral health and
substance abuse programs
For HMO:
Health Net's Behavioral Health Customer Service

For PPO:
Health Net Member Services

For questions or help with authorizations, referrals and transition of care.
Chiropractic benefitsFor HMO:
American Specialty Health (ASH)
Monday through Friday, 8:00 a.m. to 5:00 p.m. (Pacific time)

Find a provider

For PPO:
Health Net Member Services
Monday through Friday, 8:00 a.m. to 5:00 p.m. (Pacific time)
Nurse Advice LineLog in to Health Net or refer to the back of your Health Net ID card for contact information.
Call Health Net from outside the United States
  1. Dial the AT&T USADirect access number for the country you are calling from. (Visit AT&T Traveler for a list of country access codes.)

  2. After the prompts, dial toll-free 800-552-3971 to be connected to our main customer service system.
Health Net's Special Investigations UnitReport any fraud or suspected fraud issues

Health Net Office and Mailing Address

Health Net of California, Inc.
21281 Burbank Blvd.
Woodland Hills, CA 91367