Would you like to better understand Health Net's plan options or services?

"Ask Health Net to contact you", and a Health Net account manager will contact you within 24 hours to answer your questions.

Information Contact

Health Net's dedicated Customer Contact Center for Aon Active Health Exchange

General benefit questions or issues:
Monday through Friday, 8:00 a.m. to 6:00 p.m. Pacific time
1-888-926-1692

Mail Order Program

If you work for an employer who is in the pharmacy business, your network may be more restrictive than what shows on this site.

General questions or to order refills:
1-888-624-1139 (English and Spanish)
1-866-236-1069 (TDD/TTY – hearing assistance)

For new prescriptions, either you or your doctor can call: 1-800-875-0867

Note: You will be asked to log in to the Health Net website. Then you will be automatically taken to the CVS/caremark® website (no additional login required).

Behavioral health and
substance abuse programs

For HMO and PureCare HSP:
MHN Customer Service
1-888-779-2236

For PPO:
Health Net Customer Service
1-888-926-1692

For questions or help with authorizations, referrals and transition of care.

Chiropractic benefits

For HMO and PureCare HSP:
American Specialty Health (ASH)
1-800-848-3555
Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific time
Find a provider

For PPO:
Health Net Customer Service
1-888-926-1692
Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific time

Decision Power support/Nurse Advice Line

Log in to www.healthnet.com or refer to the back of your Health Net ID card for contact information.

Call Health Net from outside the United States

1. Dial the AT&T USADirect access number for the country you are calling from. (Visit www.usa.att.com/traveler for a list of country access codes.)

2. After the prompts, dial toll-free 1-800-552-3971 to be connected to our main customer service system.

Health Net's Special Investigations Unit

Report any fraud or suspected fraud issues:
1-800-977-3565

Health Net Offices and Mailing Addresses

California Oregon

Health Net of California, Inc.
21281 Burbank Blvd.
Woodland Hills, CA 91367

Health Net Health Plan of Oregon, Inc.
13221 SW 68th Pkwy., Ste 200
Tigard, OR 97223